Building Repair Services

BRICS is our building repair solution, designed to deliver better customer satisfaction rates than traditional repair networks and directly address industry concerns over over-scoping, variable service delivery and quality of workmanship.

BRICS is a UK-wide service and incorporates:

• Repair solutions that address industry concerns over scope and cost control
• Direct repairs, loss adjuster or surveyor led repairs and subsidence works
• Pro-active regional and central contractor management
• An understanding that delivery for customer means delivery for client.

The design and development of BRICS has been driven by market experience and from understanding of the needs of our clients and their customers.

Most important is the need to deliver optimum cost, leading customer service and full transparency. Since the service began in 2008, we have achieved all these objectives including 97% satisfaction scores.

BRICS is available both as a stand-alone service and as part of an integrated claims management programme.