Our Team and Services

Who are our team and do they have the skills you need? 

We currently have over 20 dedicated casualty adjusters, strategically placed, to provide complete geographical coverage of the UK.  Our adjusters have a wealth of professional experience with individual careers to date, ranging from 8 to 25 years. The team includes Associates and Fellows of the Chartered Insurance Institute, Chartered Loss Adjusters and law graduates and has an industry leading technical expertise across all classes of casualty claims.  They also have the soft skills to deal effectively with people and events.

We handle claims for a hugely varied range of clients from sole traders to large blue chip companies and local authorities'.  Our adjusters are all trained to obtain the necessary facts and apply the relevant law to provide early recommendations on legal liability, policy liability and quantum.  Using their  extensive experience of the assessment of personal injury/disease claims, third party property damage and financial/economic losses, they are then able to negotiate the best outcome for the parties involved.

Our position within the GAB Robins business also provides us with immediate access to a wide range of in-house experts such as accountants, surveyors and engineers and external supplier networks.

What classes of business do we handle?

GAB Robins' Casualty team provide tailored loss adjusting and claims handling services for the following classes of business:

• Employers Liability
• Public & Products Liability
• Motor Liability
• Professional Indemnity/Directors & Officers Liability
• Environmental Liability

What services do we offer? 

We offer a wide range of casualty services on either a delegated or non delegated basis. Our services are available to clients as part of an 'outsourced package,' or may be purchased on a case by case basis.  They include:

• 'Liability Only' investigations
• Liability and quantum investigations
• 'Quantum Only' investigations (including negotiation as required)
• Motor locus and statement taking
• Cradle to grave handling
• Recoveries
• Risk Assessments

Who do we work for?

We undertake work for a wide range of Insurers, Lloyds Syndicates, brokers, captives and self insured organisations ranging from major corporate clients to local authorities. 

We are always happy to provide references from our clients.

What makes our services unique?

Above all, it is the individuals within our team, who make our service unique.  We continually seek out opportunities to recruit adjusters of the highest calibre and offer rigorous training programmes on all aspects of their roles.  We also encourage and support them to obtain professional qualifications.

Our staff are happy to meet to discuss all aspects of our service.

What can our customers expect?

All of our services combine: 

• Tailored service criteria and compliance with that criteria
• Agreed settlement rates and repudiation rates
• A proactive and decisive approach in keeping with Pre Action Protocols and Civil Procedures Rules
• Technical excellence across all classes
• Project managed approach to major and complex losses
• Tailored reporting and MI suites
• Full access to our electronic files through EYEClaims
• Comprehensive MI and Risk Management Information
• A friendly, courteous and professional approach which fosters good business relationships
• Competitive fixed or hourly rate fees, risk and reward and gainshare

Sample SLA's, reports and MI suites can be provided on application.

How can we instruct GAB Robins Casualty to handle our losses? 

You can contact the individual members of our management team to discuss your specific requirements and we will tailor a suitable solution. Email new instructions directly to us at: contact_us@gabrobins.co.uk and mark for the attention of Client Services.