High Net Worth

Designated team of carefully selected High Net Worth Field Adjusters, each working in the private clients sector for customers with higher value homes and possessions.

This team are supported by nominated representatives from our specialist service lines including:

• Major and Complex Loss
• Subsidence
• Surveying Services
• Casualty
• Counter Fraud Services

High Net Worth customer support centre in Brighton.

Our HNW Team selection process identifies individuals with the required soft skills combined with the required technical ability.

We undertake a continuous cycle of client specific brand awareness training in partnership with our clients. Protection of our clients brand is of the highest priority and we also offer brand immersion through staff secondment.

Innovative solutions are sought and agreed in advance with our clients, to reduce the impact of the claim for their customer. The highest standard of customer satisfaction feedback is expected on every case.

Specialist reclamation and protection facilities are provided including the restoration of historic buildings, high quality fabrics and fine art through our network of expert partners in this sector.

Project Managed Reporting - with emphasis on front end loading activity and managing progress through key milestone actions and case conference meetings.

Specialist recovery case handing facilities are provided for our High Net Worth clients, including the recovery of uninsured losses.